- CANCELLATION POLICY? – A minimum of 24 hours notice is mandatory to reschedule an appointment. Cancellations within 24 hours are subject to a non-negotiable $75 fee. (terms and conditions apply, see below).
- INCLEMENT WEATHER? – If our technicians are experiencing inclement weather such as rain, lightning, thunderstorms, severe weather or natural disasters we may cancel or reschedule at anytime. Appointments that are rescheduled due to inclement weather are not subject to our cancellation policy.
- SATISFACTION GUARANTEE? – Following completion of service we provide our Satisfaction Guarantee. It’s the responsibility of the customer to inspect the job upon completion of service and to address any missed areas, issues or concerns. Once our technicians have departed we ask that you contact our office at 954-304-0869 to discuss any issues within 24 hours. We reserve the right to acknowledge or deny any claims or issues following our technicians departure including but not limited to our 24 hour window.
- DAMAGE & LIABILITY? – Due to the nature of our services we are required to touch virtually every part of your vehicle inside and out. We are fully insured should liability or damage occur and will aid in mediating to the best resolution. In the event an item is damaged or broken we reserve the option of repair or replacement. Preexisting damage will be inspected and noted.
- ITEM DISCLOSURE? – Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer this includes damaged, soiled, lost personal items, belongings, and/or anything left in the vehicle.
- PHOTO VIDEO PUBLICITY RELEASE? – We may use any photos or video taken for the promotion of One Call Detailing. Any private information such as house numbers, license plates, street names or information captured via photo or video are kept private for our customers discretion.
