- SERVICE AREA? – We are a 100% mobile self-contained detailing service and travel within a specified service area (see above). If you are requesting service outside the highlighted area on the map above please call our office at 954-304-0869 to further inquire.
- BOOKING AN APPOINTMENT? – Booking an appointment is easy thru our online booking page or by calling our office at 954-304-0869. For same-day appointments please call our office. Final pricing may change upon inspection.
- EQUIPMENT & SUPPLIES? – We operate using our fully mobile self-contained detailing units providing our own water, power, equipment and supplies to complete all of our services. All of our products are water or solvent based, acid free and environmentally friendly for use in all weather conditions.
- SERVICE DURATION? – Our service times range from 45 minutes to 3.5 hours depending on overall vehicle condition and services being completed. Most vehicles are completed in 1 to 1.5 hours, but you can refer to details on our service packages for a better rough estimate. For multi-vehicle appointments it is preferred to have all vehicles available to be worked on at the same time.
- PAYMENT? – Our technicians accept payment on-site upon completion of your service via card by Visa, MasterCard, American Express or Discover. Gratuity is much appreciated and can be added onto your payment method. Cash is also accepted but not preferred for our technicians safety.
- CONTACT? Our technicians will contact by text or call when in route. We try our best to be punctual, but please allow for up to a 1 hour appointment window (i.e. 9:30AM appointment means we will arrive as late as 10:30AM). Sometimes our technicians run early in which case you will be contacted.
- CANCELLATION POLICY? – A minimum of 24 hours notice is mandatory to reschedule an appointment. Cancellations within 24 hours are subject to a non-negotiable $75 fee. (terms and conditions apply, see below).
- INCLEMENT WEATHER? – If our technicians are experiencing inclement weather such as rain, lightning, thunderstorms, severe weather or natural disasters we may cancel or reschedule at anytime. Appointments that are rescheduled due to inclement weather are not subject to our cancellation policy.
- SATISFACTION GUARANTEE? – Following completion of service we provide our Satisfaction Guarantee. It’s the responsibility of the customer to inspect the job upon completion of service and to address any missed areas, issues or concerns. Once our technicians have departed we ask that you contact our office at 954-304-0869 to discuss any issues within 24 hours. We reserve the right to acknowledge or deny any claims or issues following our technicians departure including but not limited to our 24 hour window.
- DAMAGE & LIABILITY? – Due to the nature of our services we are required to touch virtually every part of your vehicle inside and out. We are fully insured should liability or damage occur and will aid in mediating to the best resolution. In the event an item is damaged or broken we reserve the option of repair or replacement. Preexisting damage will be inspected and noted.
- ITEM DISCLOSURE? – Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer this includes damaged, soiled, lost personal items, belongings, and/or anything left in the vehicle.
- PHOTO VIDEO PUBLICITY RELEASE? – We may use any photos or video taken for the promotion of One Call Detailing. Any private information such as house numbers, license plates, street names or information captured via photo or video are kept private for our customers discretion.
- SERVICE TECHNICIANS? – Appointments include 2 or more technicians and following initial service we make every effort to keep the same technicians assigned to your account. Our technicians are 100% trained in-house, complete regular ongoing training and have extensive experience with all necessary procedures and guidelines for the services we provide.